This privacy policy explains how Boilers Rotherham collects, uses and protects the personal information you provide through this website. We are committed to handling your data lawfully and transparently in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Boilers Rotherham provides boiler installation, replacement, repair and servicing across Rotherham and the surrounding South Yorkshire borough. For the purposes of data protection law, we are the data controller for the personal information collected through this website. If you have any questions about this policy or how your data is handled, you can contact us at info@boilersrotherham.co.uk.
What Information We Collect
We collect only the information you choose to give us, which typically includes your name, telephone number, property address, and where you provide it, your email address and details of the work you are enquiring about. We collect this when you complete our quote request form or contact us by phone. We do not collect special category data, and we do not ask for payment details through this website.
Our website may also collect limited technical information automatically, such as your IP address and basic analytics about how the site is used. This helps us keep the site working and understand how visitors find us. It is not used to identify you personally.
How We Use Your Information
We use the information you provide for the following purposes only.
- To respond to your enquiry, arrange a survey and provide you with a quote.
- To carry out and manage any work you ask us to do.
- To contact you about your enquiry or the work, by phone, text or email.
- To keep records required for gas safety, warranty and legal compliance.
The lawful basis for processing your enquiry is your consent, which you give when you submit the form, and our legitimate interest in responding to a request for our services. Where you become a customer, we also process your data to perform our contract with you and to meet our legal obligations.
Sharing Your Information with a Contractor
Please read this section carefully, because it explains an important part of how we operate. Boilers Rotherham works with a trusted local Gas Safe registered heating engineer or contractor who carries out the work in your area. When you submit an enquiry, we may pass your contact details and the details of your enquiry to that contractor so that they can arrange your survey, provide your quote and complete the work.
We share only what is necessary for the work to be carried out, and only with a contractor bound to handle your information in line with data protection law. We do not sell your personal information to anyone, and we do not share it with third parties for marketing purposes. If you would prefer us not to pass your details to a contractor, you can tell us when you enquire, though we may then be unable to arrange the work.
How Long We Keep Your Information
We keep your information only for as long as necessary. Enquiries that do not lead to work are held for a limited period and then deleted. Where we carry out work for you, we keep the relevant records for as long as required to meet warranty, gas safety and legal obligations, after which they are securely deleted.
How We Protect Your Information
We take appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss or misuse. Access to your data is limited to those who need it to respond to your enquiry or carry out the work.
Your Rights
Under UK data protection law you have a number of rights over your personal information. These include the right to be informed about how your data is used, the right to access the data we hold about you, the right to have inaccurate data corrected, the right to have your data erased in certain circumstances, the right to restrict or object to processing, and the right to withdraw consent at any time. To exercise any of these rights, contact us at info@boilersrotherham.co.uk and we will respond within the timescales required by law.
Cookies
Our website uses only essential cookies needed for the site to function correctly, together with basic analytics to help us understand how the site is used. You can control or delete cookies through your browser settings at any time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at info@boilersrotherham.co.uk so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection, at ico.org.uk.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, so please check back periodically. This policy was last updated in August 2026.